What type of application software is specifically used to create, track, and manage customer service support tickets and troubleshooting queues? MCQ with Answer and Explanation

Question

What type of application software is specifically used to create, track, and manage customer service support tickets and troubleshooting queues?

A. Help Desk / Customer Support Software

B. Database Administration Suite

C. Word Processing Tool

D. Desktop Publishing Tool

Answer: Option A

Solution (By JKSSB Mock Tests)

Help desk applications centralize customer support requests, tracking issues from submission through resolution.

This question belongs to: Computer Computer Software

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Which language translator parses code tokens dynamically, translating statements into machine instructions as they hit execution loops without generating a standalone binary file?

A. Interpreter

B. Static Linker

C. Pure Compiler

D. Assembler Core

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Correct Answer: Option A

Explanation:
Interpreters translate code statements line-by-line in real time during execution, which provides flexibility but adds performance overhead.

This question belongs to: Computer Computer Software