What type of application software is specifically designed to create, track, and manage customer service support tickets and troubleshooting queues? MCQ with Answer and Explanation

Question
What type of application software is specifically designed to create, track, and manage customer service support tickets and troubleshooting queues?
A. Desktop Publishing Tool
B. Word Processing Tool
C. Help Desk / Customer Support Software
D. Database Administration Suite
Answer: Option C
Solution (By JKSSB Mock Tests)
Help desk applications centralize customer support requests, tracking issues from submission through resolution.
This question belongs to: Computer Computer Software
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What is the role of the scheduler in an OS?
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B. To handle network connections
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Correct Answer: Option A

Explanation:
The scheduler determines the order and time each process executes on the CPU.
This question belongs to: Computer Computer Software
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Which of the following is an example of a collaboration software?
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Correct Answer: Option C

Explanation:
Teams is a collaboration and communication platform.
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What is the difference between system software and utility software?
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Correct Answer: Option D

Explanation:
System software (OS) is essential for operation, while utilities provide additional maintenance functions.
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